Privacy Policy

Last Updated July 31, 2023

This Privacy Policy governs how My Compass Clinic: ADHD and Mental Health Services Inc. and My Compass Health: ADHD and Mental Health Services ("My Compass Clinic," "us," "we," or "our") collects, stores, uses, discloses, and otherwise manages your Personal Information and your Personal Health Information (collectively, "Information"). For the purposes of this Privacy Policy, "Personal Information" means information about an identifiable individual, including your name, phone number, email address, gender, birth date, payment card information, and internet protocol (IP) address used to connect your computer to the internet, but excluding Personal Health Information; "Personal Health Information" means information about an identifiable individual's health or healthcare, including information that is collected or created by the My Compass Clinic platform ("Compass Platform") healthcare team in the course of providing healthcare services to you, information concerning your physical or mental health history, health status, symptoms, diagnosis, laboratory testing results, diagnostic images, healthcare-related personal identification numbers, information concerning any healthcare service and advice provided to you, including referrals, recommended follow-up or next steps, and other health-related information. Personal Information and Personal Health Information do not include de-identified or aggregated information that cannot reasonably be associated with a specific individual.

This Privacy Policy applies to our privacy practices on (1) the My Compass Clinic website located at https://www.mycompassclinic.com (the "Website"); (2) the patient portal through Juvonno EMR, and (3) all other services provided by My Compass Clinic, as described on or through the Compass Platform or Website (collectively, the "Clinic Services").

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING THE MY COMPASS CLINIC SERVICES, YOU CONSENT TO THE COLLECTION, STORAGE, USE, AND DISCLOSURE OF YOUR INFORMATION IN ACCORDANCE WITH THIS PRIVACY POLICY.

Collection and Use Of Information

My Compass Clinic: ADHD and Mental Health Services Inc./ My Compass Health: ADHD and Mental Health Services provides individuals with access to healthcare providers such as nurse practitioners, registered nurses and registered psychotherapists (collectively, "Healthcare Practitioners") and personal health assistants ("PHAs") by secure text, video, for virtual care consultations ("Health Services"), and related healthcare and administrative support services ("Support Services") through the associated My Compass Clinic platforms (together referred to as "Services").

Provision of Services: My Compass Clinic collects and uses Information for the purpose of providing and facilitating the provision of the Services. For example, we use Information to verify your identity, determine your eligibility for Health Services, and provide you with services that you request us to perform on your behalf, such as transmitting your prescription to your chosen pharmacy.

Registration on the Compass Platform: You do not have to register to browse our Website. However, in order to use the Compass Platform to receive Services, you will need to register for a patient portal with us and provide your name, date of birth and email address. You will also need to disclose information about your current health condition and health history to Healthcare Practitioners and PHAs in order to enable them to provide you with appropriate Services. We use your Information to identify who you are, communicate with you, and otherwise administer your use of the Compass Platform to receive Services. The Compass Platform is intended solely for individuals who have attained the age of majority in their jurisdiction of residence.

Quality of Care: If you receive Services, members of the My Compass Clinic team may review your Personal Information and Personal Health Information in order to evaluate and/or improve the quality of Services or the Compass Platform, including responding to any inquiries from you.

Payments: If you choose to purchase any services from us we use a third-party service provider to process payments on our behalf, and their use of your payment information is governed by their own privacy policy. We also accept e-transfer which does require your first and last name noted on the transfer email notification for tracking purposes.

Disclosure Of Information

We will not disclose your Personal Information or Personal Health Information to any third parties except as described in this Privacy Policy or with your consent. We may disclose your Information in the following circumstances:

With Healthcare Practitioners and PHAs: We may share your Personal Information and Personal Health Information with Healthcare Practitioners and PHAs who provide Health Services to you. These healthcare providers are bound by professional duties of confidentiality and are required to maintain the privacy and security of your Information.

With Service Providers: We may share your Information with third-party service providers who perform services on our behalf, such as hosting the Compass Platform, processing payments, and providing customer support. These service providers have access to your Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

For Legal Reasons: We may disclose your Information if required to do so by law or if we believe that such action is necessary to (a) comply with a subpoena or similar legal process, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Compass Services or the public, or (d) protect against legal liability.

Security

We take reasonable measures to protect your Information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post a prominent notice on the Website and/or notify you directly via email if there are any material changes to the Privacy Policy. Please review this Privacy Policy periodically for any changes. Your continued use of the Compass Services after the effective date of any revised Privacy Policy constitutes your acceptance of the terms of the revised Privacy Policy.

Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at info@mycompasshealth.ca