Last Updated July 31, 2023
Collection and Use Of Information
My Compass Clinic: ADHD and Mental Health Services Inc./ My Compass Health: ADHD and Mental Health Services provides individuals with access to healthcare providers such as nurse practitioners, registered nurses and registered psychotherapists (collectively, "Healthcare Practitioners") and personal health assistants ("PHAs") by secure text, video, for virtual care consultations ("Health Services"), and related healthcare and administrative support services ("Support Services") through the associated My Compass Clinic platforms (together referred to as "Services").
Provision of Services: My Compass Clinic collects and uses Information for the purpose of providing and facilitating the provision of the Services. For example, we use Information to verify your identity, determine your eligibility for Health Services, and provide you with services that you request us to perform on your behalf, such as transmitting your prescription to your chosen pharmacy.
Registration on the Compass Platform: You do not have to register to browse our Website. However, in order to use the Compass Platform to receive Services, you will need to register for a patient portal with us and provide your name, date of birth and email address. You will also need to disclose information about your current health condition and health history to Healthcare Practitioners and PHAs in order to enable them to provide you with appropriate Services. We use your Information to identify who you are, communicate with you, and otherwise administer your use of the Compass Platform to receive Services. The Compass Platform is intended solely for individuals who have attained the age of majority in their jurisdiction of residence.
Quality of Care: If you receive Services, members of the My Compass Clinic team may review your Personal Information and Personal Health Information in order to evaluate and/or improve the quality of Services or the Compass Platform, including responding to any inquiries from you.
Disclosure Of Information
With Healthcare Practitioners and PHAs: We may share your Personal Information and Personal Health Information with Healthcare Practitioners and PHAs who provide Health Services to you. These healthcare providers are bound by professional duties of confidentiality and are required to maintain the privacy and security of your Information.
With Service Providers: We may share your Information with third-party service providers who perform services on our behalf, such as hosting the Compass Platform, processing payments, and providing customer support. These service providers have access to your Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
For Legal Reasons: We may disclose your Information if required to do so by law or if we believe that such action is necessary to (a) comply with a subpoena or similar legal process, (b) protect and defend our rights or property, (c) act in urgent circumstances to protect the personal safety of users of the Compass Services or the public, or (d) protect against legal liability.
We take reasonable measures to protect your Information from unauthorized access, loss, misuse, or alteration. However, please be aware that no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to protect your Information, we cannot guarantee its absolute security.